Refund policy
Return & Refund Policy
We offer a 30-day return window from the date you receive your order.
Eligibility To be eligible for a return, the item must be unopened, in its original sealed packaging, with all tags and labels intact.
How to Request a Return All returns must be pre-approved. Please contact us at info@oonlabs.com with your order number and the reason for your return.
After we review your request, we will provide further instructions, including a return shipping label if approved.
Important: Please do not ship any items back without prior approval. Returns sent without authorization will not be accepted.
Damaged, Defective, or Wrong Items Please inspect your order immediately upon receipt. If you receive a damaged, defective, or incorrect item, contact us within 48 hours at info@oonlabs.com so we can evaluate and resolve the issue promptly.
Non-Returnable Items
- Opened or used supplements
- Sale or discounted items
- Gift cards
- Custom or personalized products
Exchanges The fastest way to exchange an item is to return the original product (following the process above) and place a new order for the desired item.
European Union 14-day Cooling-off Period If your order is shipped to the European Union, you have the right to cancel your order within 14 days of receipt for any reason. The item must remain unopened and in its original condition.
Refunds Once we receive and inspect your approved return, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 10 business days.
Return Address A return shipping address and label will be provided only after your return request is approved.